Consultancy and bespoke services

Terms and conditions for nurtureuk consultancy and bespoke training engagements

As a registered charity, nurtureuk relies on contributions and service payments to support its mission of achieving an inclusive education for all. By completing a booking form for consultancy from nurtureuk, you are agreeing to these terms and conditions, unless these terms have been modified by a separate agreement with a commissioning body or by agreement with you in advance in writing by a nurtureuk representative. 

Who we are

We are nurtureuk, a registered charity (England and Wales charity number 1115972, Scottish registered charity number SC042703), and a private company limited by guarantee (number 05562426).

Our services

We will provide consultancy and training services with reasonable skill and care, in line with good professional practice, and in line with the summary statement of work we’ve agreed with you. 

Please note that the language of all sessions, along with all supporting materials is English. Any course assignments must be provided in English, and assessments for our award schemes will also be carried out in English.

It is the responsibility of course participants or schools assessment to present evidence that meets the assessment requirements in English.

Your obligations when you engage us

You will provide us with the information, access, instructions and timely decisions that we need to complete the agreed work within the agreed timescale. We will alert you to items needing your attention, but will not be liable for any delays caused by issues outside of our control. If work is delayed for over 30 days because of delays on your side, we reserve the right to reschedule any further work, or to cancel the engagement without refund.

Keeping everyone safe during coronavirus (COVID-19)

Nurtureuk is committed to keeping everyone safe during the continuing pandemic. We are prioritising online delivery for most of our services. For services that are booked as face-to-face delivery, or where face-to-face delivery is an option, we will follow the government guidelines in place at the time of delivery, our own guidelines for consultants and trainers, and our risk assessment for running training and consultancy safely. We will share our guidelines and risk assessments with venues and clients as appropriate to ensure that we can run the session safely. 

If a session has to be cancelled due to central or local government restrictions or guidance in force, we will transfer the session to another date, or provide a replacement online session within a reasonable time frame. We will not be liable for any costs incurred by you due to the cancellation. 

If a session has to be cancelled because a venue does not follow our guidelines or meet its obligations under our risk assessment, we will transfer the session for another date or provide a replacement online session within a reasonable time frame. We will not be liable for any costs incurred by you due to the cancellation.

If a session has to be cancelled because you do not follow our guidelines or meet your obligations under our risk assessment, we will treat this as a cancellation by you (see ‘Cancelling a booking’). 

If a session has to be cancelled by us because of a reason related to COVID-19 (for example, illness of a consultant or trainer or a member of our team having to self-isolate, we will treat this as a cancellation by us (see ‘Cancellations by nurtureuk’). 

Virtual attendance

If you commit to attend a session virtually, you are agreeing to the following:-

  • that online delivery will be conducted via Zoom* (or by another platform by prior written agreement with us). 

  • It is the delegate's responsibility to ensure that the email address provided for the online training is correct and that the link has been received no later than 24 hours prior to commencement. If you do not receive your email invitation, please contact at least 24 hours prior to the start of the course. Note - please ensure you have checked your spam/junk folder for any emails (as occasionally they go into this folder)

  • that you will be in a location where you are able to access Zoom (or the alternative platform we have agreed to use), and that your device setup, internet connection and your own or your workplace’s security settings will not interfere with your active participation in the session. 

  • that, unless otherwise agreed with us in writing in advance of the session you will be participating individually (with one person using your device, and with one device being used by each participant, so our trainer or consultant can see everyone involved), in a quiet space, where you are unlikely to be disturbed. 

  • that you will participate in the session, respecting the ground rules for the session, and respecting the other participants in the session 

We reserve the right to end your participation in a booked session if we are unable to complete it because of a failure on your part to follow these terms, or if a failure on our part to follow these terms is affecting the experience of other participants negatively. In these cases, we will treat this as a  cancellation by you (see ‘Cancelling a booking’).

Data protection and confidentiality

As part of the engagement, you may need to share personal data and confidential information with us. Any personal data you share with us will be stored and processed in line with our responsibilities under the GDPR and our data protection policy, which is available from, and any data processed by others on our behalf will be processed in line with a processing agreement that gives equivalent protection. We will treat confidential information in strict confidence, except in cases where we have a legal responsibility to disclose it. It is your responsibility to decide whether personal data you control and other confidential information is appropriate to share with us.


Every child has the right to be free from abuse and neglect and to be treated with dignity and respect. Nurtureuk is committed to safeguarding the welfare of children and requires all staff and freelance consultants to share this commitment. We recognise our responsibility to ensure that all our actions protect the safety and welfare and promote the well-being of children, and the staff and freelance consultants who work for us. For further details about our Safeguarding Policy please contact

Intellectual property

Reports and other bespoke deliverables that we produce that are specific to your bespoke delivery that we produce as part of the engagement will become your intellectual property. As part of the engagement, we may also share with you publications, templates, tools and other resources that are the intellectual property of nurtureuk or of third parties. These must only be used for your non-commercial purposes, and should not be reproduced or shared with any other parties, save that they may be reproduced and shared as necessary for work colleagues within your organisation as part of the engagement to the extent agreed with a nurtureuk representative. You may not remove any copyright or other proprietary notices within resources shared with you.

Cancelling a booking

1. If you cancel a session less than 60 days prior to the session, we reserve the right to charge late cancellation fees.

2. Cancellations of bookings should be sent to

3. If you notify us of your cancellation prior to 5.00PM, 60 days before the session, nurtureuk will provide a full refund less 10% administration fee of the price including VAT.

4. If you notify us of your cancellation 5.00PM, 59 days prior to the session, nurtureuk will provide a 50% refund of the price including VAT.

5. If you notify us of your cancellation after 5.00PM, 30 days prior to the session, no refund will be provided.

6. If you cancel a course it is extremely important that any outstanding payment is settled in full as soon as possible, as failure to do so could prevent you or your school from being able to attend future sessions, or ordering publications, and further action may be taken. If you have any queries, please call the nurtureuk's head office to speak to someone in our accounts department.

7. If payment is not made, you or your school may become ineligible to book onto further courses until payment is made, and failure to comply with the cancellation policy could result in further action being taken.

8. nurtureuk reserves the right to cancel any session up to 14 days prior to the session date. nurtureuk will not be liable to cover or compensate for attendees' expenses should a session be cancelled. 

Failure to attend

In the event that a participant fails to attend a booking, the fee is non-refundable. Nurtureuk will not accept any transfer or refund request for the cost of the event. If the invoice has not yet been paid, it is still due to be paid as per our payment terms and conditions. 

Exceptional Circumstances

Exceptional circumstances will be considered at nurtureuk's sole discretion and may result in a credit note, not a refund.  

Cancellations by nurtureuk

In rare cases, we may be forced to cancel a virtual session or a visit. If this happens, we are not liable for any costs incurred by you and we will endeavour to reschedule as convenient for both parties. If we cancel when payment has already been received, we will offer you a rescheduled date. If we cannot agree this with you within 30 days, we will contact you to arrange an appropriate refund within 7 days.

Payment terms

Payment is due within 21 days of receipt of invoice. We aim to invoice within 7 day of the date that the booking was made.  

We reserve the right to cancel a booking if we have invoiced in advance and not received payment in line with our terms of payment by the date of the booking. We will escalate if we have not received payment within 30 days of the invoice being issued.

Payment methods we accept

american expressvisaMasterCardor bank transfer