Consultancy and bespoke services


Terms and conditions for nurtureuk consultancy and bespoke training engagements

As a registered charity, nurtureuk relies on contributions and service payments to support its mission of achieving an inclusive education for all. By completing a booking form for consultancy from nurtureuk, you are agreeing to these terms and conditions, unless otherwise agreed with you in advance in writing by a nurtureuk representative.

Who we are

We are nurtureuk, a registered charity (England and Wales charity number 1115972, Scottish registered charity number SC042703), and a private company limited by guarantee (number 05562426).

Our services

We will provide consultancy and training services with reasonable skill and care, in line with good professional practice, and in line with the summary statement of work we’ve agreed with you.

Your obligations when you engage us

You will provide us with the information, access, instructions and timely decisions that we need to complete the agreed work within the agreed timescale. We will alert you to items needing your attention, but will not be liable for any delays caused by issues outside of our control. If work is delayed for over 30 days because of delays on your side, we reserve the right to reschedule any further work, or to cancel the engagement without refund.

Data protection and confidentiality

As part of the engagement, you may need to share personal data and confidential information with us. Any personal data you share with us will be stored and processed in line with our responsibilities under the GDPR and our data protection policy, which is available from We will treat confidential information in strict confidence, except in cases where we have a legal responsibility to disclose it. It’s your responsibility to decide whether personal data you control and other confidential information is appropriate to share with us.


Every child has the right to be free from abuse and neglect and to be treated with dignity and respect. Nurtureuk is committed to safeguarding the welfare of children and requires all staff and freelance consultants to share this commitment. We recognise our responsibility to ensure that all our actions protect the safety and welfare and promote the well-being of children, and the staff and freelance consultants who work for us. For further details about our Safeguarding Policy please contact

Intellectual property

Reports and other deliverables that we produce that are specific to your context that we produce as part of the engagement will become your intellectual property. As part of the engagement, we may also share with you publications, templates, tools and other resources that are the intellectual property of nurtureuk or of third parties. These must only be used for your non-commercial purposes, and should not be reproduced or shared with any other parties, save that they may be reproduced and shared as necessary for work colleagues within your organisation as part of the engagement to the extent agreed with a nurtureuk representative. You may not remove any copyright or other proprietary notices within resources shared with you.

Cancelling a booking

Cancellations of bookings should be sent to We will do our best to accommodate proposed changes in dates, but we reserve the right to apply fees as follows:

  • Cancellation more than 30 days before the agreed start date, no cancellation charge
  • Cancellation 15 to 30 days before the agreed start date, 30% of the agreed fee or £100, whichever is greater
  • Cancellation 7 to 14 days before the agreed start date, 60% of the agreed fee or £100, whichever is greater
  • Cancellation within 7 days of the agreed start date, 100% of the agreed fee or £100, whichever is greater

Cancellations by nurtureuk

In rare cases, we may be forced to cancel a consultant’s visit at short notice. If this happens, we are not liable for any costs incurred by you and we will endeavour to reschedule as convenient for both parties. If we cancel when payment has already been received, we will offer you a rescheduled date. If we cannot agree this with you within 30 days, we will contact you to arrange an appropriate refund within 7 days.

Payment terms

Payment becomes due when you receive our invoice, and we aim to invoice in advance of the engagement date. We reserve the right to cancel an engagement if we have not received payment by the date of the engagement. We will escalate if we have not received payment within 30 days of the invoice being issued.