Contact us

We’re usually in the office Monday to Friday, 08:00 to 16:00. We’ll try to get back to you within 3 days, but if it takes a little longer, it’s because we’re a small team and we sometimes get very busy. We’ll always get back to you as soon as we can. 

Please help us to help you by checking our FAQ below and Help Centre before getting in touch, and only sending one email to one email address.

For feedback or complaints, please email the relevant address, marking the subject heading as ‘Feedback’ or ‘Complaint’.

Get in touch by email

General and research: info@nurtureuk.org

The Boxall Profile Online®: hello@boxallprofile.org

Orders: orders@nurtureuk.org

Training and events: bookings@nurtureuk.org

Awards: awards@nurtureuk.org

Contracts and partnerships: business@nurtureuk.org

London office

The Green House
244-254 Cambridge Heath Rd
Bethnal Green
London E2 9DA

Get directions
(via Google Maps)

Glasgow office

Unit 2013 Mile End Mill
Abbey Mill Business Centre
12 Seedhill Road
Paisley PA1 1JS

Get directions
(Via Google Maps)

FAQ

General

Who are nurtureuk and what is the Boxall Profile®?

Nurtureuk (also known as The Nurture Group Network Ltd) is a registered charity, which owns the Boxall Profile® and the Boxall Profile® Online

If you have any questions about the Boxall Profile®, please visit its Help Centre

Why can't I log in?

First, please ensure that you’re trying to log onto the correct site. You’re currently on the nurtureuk website (www.nurtureuk.org).

Please note that these are different websites: if you have an account on one site, that doesn’t necessarily mean you have an account on the other ones. 

How do I reset my password?

Just click ‘Request new password’ or ‘Forgot your password’, then enter the email address you used to resister on the relevant website.

You’ll then receive an email with a link to reset your password. If you can’t find this email, please check your junk/spam folders.

Bookings

Do you provide online services?

We provide online training, consultancy and webinar sessions, which you can sign up for from here. To book an online consultancy session, please visit this page.

Can I book services to be delivered in-house?

Yes, if you’d like us to deliver training or consultancy in your place of work, just get in touch. 

How can I find out if there’s a course near me and if there are places left?

All our courses are advertised on our website; you can check availability by clicking on Book Now’ at the bottom of the page.

How do I book a place on one of your courses?

It’s easy. Just visit our training page, choose a course you want to attend, then click on ‘Book a course’ to pick a convenient date. Add the number of places (that's the number of tickets) you need to your basket and checkout when you are ready. When your booking is complete, you’ll get a confirmation message.

Why haven't I received confirmation of my booking?

Our automatic email confirmation may end up in your junk email folder or get blocked by your email security. If you need a confirmation email and can’t find one, just get in touch.

Can you confirm if my colleague is booked on a course?

If you’d like to check if a member of your staff is booked on one of our courses, please contact us with their name and the date and location of the course.

Can I change the name of a person booked to attend a course?

Yes, you can change the name of the person any time before the course. However, please note that we’ll already have sent out any course materials; you’ll therefore need to make sure that the new delegate has these resources.

Can I change my booking to a different date/venue?

You may be able to transfer your booking to a different course than the one you originally booked, but there will be charge to do this. Find out more about this in our terms and conditions.

Can I cancel a booking?

You can cancel a booking for training or consultancy services, but – depending on the circumstances – you may incur a charge. This is explained in our terms and conditions

If my course is postponed or cancelled, can I get a refund?

If we postpone or cancel a course, we will contact delegates directly to explain what will happen next.

Orders

To place an order, please visit our Shop.

I don't want to pay for my order by card; can I be invoiced?

Yes, you can place your order through our website and choose payment by invoice. If you’re requesting an invoice, this must include a purchase order number (if applicable), a delivery address and an email address for the person responsible for paying invoices. The goods and your invoice will be dispatched at the same time.

How can I get a VAT invoice/receipt for a card payment made on your website?

If you pay by card on our website/platform, we won't automatically send you a VAT invoice/receipt. If you need one, please get in touch.

Can I place my order via email?

You can only make orders through our website. If there are items that you’re looking to order which aren’t available online, please contact us.

When will my order arrive?

We post goods as quickly as we can. This is usually within a week, but please allow up to 28 days for delivery.

For training events, we will usually post materials two weeks prior to the event's start.

I need my order asap, can I order next day delivery?

We’re unable to offer next day delivery, but please get in touch if you need goods urgently and we’ll dispatch them as soon as possible.

Can I place an order with nurtureuk if I’m abroad?

International orders must be paid before the goods are dispatched. The quickest way to do this is by paying with your card on the website.

Payments

I’d like to set up nurtureuk as a new supplier, how can I get the relevant information?

You can download a letter-headed document with the necessary information here.

 

What are nurtureuk's bank details?

You can download a letter-headed document with the necessary information here.

 

A payment has been taken from my account, how can I find out what it was for?

If the amount taken from your account is for £390, £600, £1,080 or £1,620, then it’s likely to be for the Boxall Profile® Online (BPO). Our BPO platform is set up to automatically renew subscriptions and take payments. The admin user for your BPO account can log in to check payments and invoices from their dashboard.

If the payment isn’t for any of the above amounts, then please contact us.

 

How can I get a copy of my Boxall Profile® Online invoice?

The admin user for your BPO account can log in at https://new.boxallprofile.org/ and download a copy of the latest invoice/receipt from their dashboard.

 

I made a purchase from your website; when will I get an invoice?

Don’t worry if you don’t get your invoice straight away: it might take us a few days to email you a copy. If you haven't received anything after 15 days, just get in touch. 

Please note that we’ll only email the invoice to the address of your 'invoicing contact'.

 

How can I get a VAT invoice/receipt for a card payment made directly on your website or learning platform?

If you pay by card on our website/platform, we won't automatically send you a VAT invoice/receipt. If you need one, please get in touch.

 

I'd like to book several colleagues for an online service; can I get an invoice for the payment?

You can book up to nine delegates at a time on our website. Just select the ‘I wish to be invoiced’ option and make sure to fill out all the details.

Get advice

Can I talk to someone about which of your services would fit us best?

Absolutely. Just get in touch, briefly explaining who you are and what you’re looking to do, and we’ll get back to you as soon as possible.

I'm interested in booking several services/products from nurtureuk; do you do packages?

Yes, we offer bespoke packages. To discuss terms and get a quote, please contact our business development team at business@nurtureuk.org.

BPO

If you have any questions about the Boxall Profile® Online, please visit our dedicated BPO Help Centre.

If you have a question about the online training 'Basic Boxall Profile® Online Competencies', please go to our 'Bookings' FAQ tab.

The Boxall Profile

Need help with Boxall Profile® Online?