Contact us

Do you provide online services?

We provide online training, consultancy and webinar sessions, which you can sign up for from here. 

Can I book services to be delivered in-house?

Yes, if you’d like us to deliver training or consultancy in your place of work, just get in touch. 

How can I find out if there’s a course near me and if there are places left?

All our courses are advertised on our website; you can check availability by clicking on Book Now’ at the bottom of the page.

How do I book a place on one of your courses?

It’s easy. Just visit our training page, choose a course you want to attend, then click on ‘Book a course’ to pick a convenient date. Add the number of places (that's the number of tickets) you need to your basket and checkout when you are ready. When your booking is complete, you’ll get a confirmation message.

Can I book a course by sending a purchase order or email?
Unless we've agreed otherwise in a separate agreement, booking places on our website is the only way to secure a place and to make an order. We can't make bookings for you if you or someone on your behalf sends us a purchase order.

Why haven't I received confirmation of my booking?

Our automatic email confirmation may end up in your junk email folder or get blocked by your email security. If you need a confirmation email and can’t find one, just get in touch.

Can you confirm if my colleague is booked on a course?

If you’d like to check if a member of your staff is booked on one of our courses, please contact us with their name and the date and location of the course.

Can I change the name of a person booked to attend a course?

Yes, you can change the name of the person any time before the course. However, please note that we’ll already have sent out any course materials; you’ll therefore need to make sure that the new delegate has these resources.

Can I change my booking to a different date/venue?

You may be able to transfer your booking to a different course than the one you originally booked, but there will be charge to do this. Find out more about this in our terms and conditions.

Can I cancel a booking?

You can cancel a booking for training or consultancy services, but – depending on the circumstances – you may incur a charge. This is explained in our terms and conditions. 

If my course is postponed or cancelled, can I get a refund?

If we postpone or cancel a course, we will contact delegates directly to explain what will happen next.

To place an order, please visit our Shop.

I don't want to pay for my order by card; can I be invoiced?

Yes, you can place your order through our website and choose payment by invoice. If you’re requesting an invoice, this must include a purchase order number (if applicable), a delivery address and an email address for the person responsible for paying invoices. The goods and your invoice will usually be dispatched at the same time.
If you do request an invoice, we strongly prefer that payment is made by transfer rather than cheque. We're a small charity and our offices are currently closed, which means that cheques can lead to real delays in completing your order. 

How can I get a VAT invoice/receipt for a card payment made on your website?

If you pay by card on our website/platform, we won't automatically send you a VAT invoice/receipt. If you need one, please get in touch.

Can I place my order via email?

You can only make orders through our website. If there are items that you’re looking to order which aren’t available online, please contact us.

Can I make an order by sending a purchase order?
Unless we've agreed otherwise in a separate agreement, using the shop on our website is the only way to complete an order. We can't complete the order if you or someone on your behalf sends us a purchase order.

When will my order arrive?

We post goods as quickly as we can. This is usually within a week, but please allow up to 28 days for delivery.

For training events, we will usually post materials two weeks prior to the event's start.

I need my order asap, can I order next day delivery?

We’re unable to offer next day delivery, but please get in touch if you need goods urgently and we’ll dispatch them as soon as possible.

Can I place an order with nurtureuk if I’m abroad?

International orders must be paid before the goods are dispatched. The quickest way to do this is by paying with your card on the website.

How can I pay?

You can pay by card online through our secure payment platform, or by requesting an invoice.
If you do request an invoice, we strongly prefer payment by electronic transfer as this guarantees you'll get your order accepted quickly. As we're a small charity and our offices are currently closed, picking up cheques and paying them into the bank often means big delays, which can mean a delay to your order being accepted in some cases. 

I’d like to set up nurtureuk as a new supplier, how can I get the relevant information?

You can download a letter-headed document with the necessary information here.

What are nurtureuk's bank details?

You can download a letter-headed document with the necessary information here.

A payment has been taken from my account, how can I find out what it was for?

If the amount taken from your account is for £390, £600, £1,080 or £1,620, then it’s likely to be for the Boxall Profile® Online (BPO). Our BPO platform is set up to automatically renew subscriptions and take payments. The admin user for your BPO account can log in to check payments and invoices from their dashboard.

If the payment isn’t for any of the above amounts, then please contact us.

How can I get a copy of my Boxall Profile® Online invoice?

The admin user for your BPO account can log in at https://new.boxallprofile.org/ and download a copy of the latest invoice/receipt from their dashboard.

I made a purchase from your website; when will I get an invoice?

Don’t worry if you don’t get your invoice straight away: it might take us a few days to email you a copy. If you haven't received anything after 15 days, just get in touch. 

Please note that we’ll only email the invoice to the address of your 'invoicing contact'.

How can I get a VAT invoice/receipt for a card payment made directly on your website or learning platform?

If you pay by card on our website/platform, we won't automatically send you a VAT invoice/receipt. If you need one, please get in touch.

I'd like to book several colleagues for an online service; can I get an invoice for the payment?

You can book up to nine delegates at a time on our website. Just select the ‘I wish to be invoiced’ option and make sure to fill out all the details.

Can I talk to someone about which of your services would fit us best?

Absolutely. Just get in touch, briefly explaining who you are and what you’re looking to do, and we’ll get back to you as soon as possible.

I'm interested in booking several services/products from nurtureuk; do you do packages?

Yes, we offer bespoke packages. To discuss terms and get a quote, please contact our business development team at business@nurtureuk.org.

If you have any questions about the Boxall Profile® Online, please visit our dedicated BPO Help Centre.

If you have a question about the online training 'Basic Boxall Profile® Online Competencies', please go to our 'Bookings' FAQ tab.