Terms and conditions for our products and services

As a registered charity, we rely on contributions and payments to support our mission of ensuring an inclusive education for every child. 

By booking a course, session or service, by signing up for one of our services, or by making an order on our website, you, your employer or the organisation you are making a booking on behalf of, and any session attendees that you are making a booking on behalf of (“you”) are agreeing to our terms and conditions for these services – unless otherwise agreed in advance and in writing by a nurtureuk representative, or in a written agreement between nurtureuk and a third party (for example, your employer, or an organisation commissioning services on your behalf) that covers your booking or order.

 

Who we are

We are nurtureuk, a registered charity (England and Wales charity number 1115972, Scotland charity number SC042703), and a private company limited by guarantee (05562426).

 

Our services and products

We will provide our services and products with reasonable skill and care, in line with good professional practice and the description of the service or product on our website. We reserve the right to change these descriptions, in line with our commitment to improve our products and services.

Terms and conditions for training sessions and webinars

Your obligations when you book training

You will need to provide us with the correct contact information for session attendees, so we can send any training resources or access links to the right postal and/or email address. We will not be liable for any delays caused by issues outside our control.

Keeping everyone safe during coronavirus (COVID-19)

We’re committed to keeping everyone safe during the ongoing pandemic, and are therefore prioritising online delivery for most of our services. If you book a service to be delivered face-to-face, or where that’s an option, we’ll follow the relevant government guidelines, our own guidelines for consultants and trainers, and our risk assessment for running training and consultancy safely. We will share our guidelines and risk assessments with venues and clients as appropriate, to make sure we can run the session safely.

If a session has to be cancelled due to central or local government restrictions or guidance, we’ll postpone the session or provide a replacement online session within a reasonable timeframe. We will not be liable for any costs incurred by you or course attendees due to the cancellation.

If a session has to be cancelled because a venue doesn’t follow our guidelines or meet its obligations under our risk assessment, we’ll transfer the session to another date or provide a replacement online session within a reasonable timeframe. We will not be liable for any costs incurred by you or course attendees due to the cancellation.

If a session has to be cancelled because you don’t follow our guidelines or meet your obligations under our risk assessment, this will be treated as a cancellation by you (see ‘Cancelling a booking’).

If we have to cancel a session because of a reason related to COVID-19 (for example, the illness of a consultant or trainer, or a staff member having to self-isolate), we’ll treat this as a cancellation by us (see ‘Cancellations by nurtureuk’).

Virtual attendance

If you commit to a session attendee attending a session virtually, you are agreeing that:

  • The session will take place via Zoom* (or another platform, if you have prior written agreement from us), and that you are confirming that the Privacy Policy for the platform to be used for the session, along with any data protection, ICT or use of technology policies, or under data protection or other relevant laws will not prevent the course attendee from participation in the session
  • The session attendee will be in a location where they can access Zoom (or the alternative platform we’ve agreed to use), and that your device setup, internet connection and your own or your workplace’s security settings won’t interfere with your participation in the session
  • Unless otherwise agreed with us in writing before the session, the session attendee or attendees will be participating individually (with each person using a different device, so our trainer or consultant can see everyone), and in a quiet space where they are unlikely to be disturbed.
  • You or the session attendee will participate in the session, respecting both the ground rules and the other participants.

We reserve the right to end your participation in a session if you fail to follow these terms. In such cases, we will treat this as a cancellation by you (see ‘Cancelling a booking’).

Language of sessions

All the sessions we deliver, as well as their supporting materials, are in English. Where completion of an assessed assignment or presentation of evidence forms part of a course or session, it’s the responsibility of session attendees to present evidence in English.

Data protection and confidentiality

As part of your agreement with us, you may need to provide us with personal and confidential information. This data will be stored and processed in line with our responsibilities under the Data Protection Act 2018, UK GDPR and our data protection policy, which is available from dataprotectionofficer@nurtureuk.org. Any data processed by others on our behalf will follow a processing agreement that gives equivalent protection to you. We will treat confidential information in strict confidence, except in cases where we have a legal responsibility to disclose it. It is your responsibility to decide whether personal data and other confidential information is appropriate to share with us.

Safeguarding

Every child has the right to be free from abuse and neglect, and to be treated with dignity and respect. We are committed to safeguarding the welfare of children, and require both our staff, and freelance consultants working on our behalf, to share this commitment. We recognise our responsibility to ensure that everything we all do promotes the safety, welfare and wellbeing of children. For more information about our Safeguarding Policy, please email safeguarding@nurtureuk.org.

Intellectual property

As part of the training agreement, we may share publications, templates, tools and other resources with you, which are the intellectual property of nurtureuk or of third parties. These resources are only to be used for non-commercial purposes, and shouldn’t be reproduced or shared with anyone else. You may not remove any copyright or other proprietary notices within these resources.

Cancelling a booking
  1. If you cancel an event less than 60 days before the event, we reserve the right to charge late cancellation fees.
  2. Booking cancellations should be sent to bookings@nurtureuk.org.
  3. If you notify us of your cancellation before 5.00PM, 60 days before the event, we will give you a full refund, minus an administration fee of 10% of the price including VAT.
  4. If you notify us of your cancellation before 5.00PM, 59 to 30 days before the event, we will refund you 50% of the price including VAT.
  5. If you notify us of your cancellation later than 5.00PM, 30 days before the event, no refund will be provided.
  6. If you cancel a course, you need to settle any outstanding payment in full as soon as possible: failing to do so may prevent you or your school from attending future events or ordering publications, and we may take further action. If you have any queries, please call our head office to speak to our accounts department.
  7. We reserve the right to cancel any event up to 14 days before its scheduled date. nurtureuk will not be liable to cover or compensate delegates’ expenses, should an event be cancelled.
Transferring a booking
  1. At any point, up to and including the day of training, you can change the session attendee. In such cases, it is your responsibility to ensure that the course resources are passed on to the new session attendee. We will not send additional course material.
  2. You can transfer to another course, if there is enough notice and availability. Such transfers are made at our discretion, and cost £50 plus VAT per place.
Failure to attend

If a session attendee fails to attend a session, the training fee is non-refundable. nurtureuk will not accept any transfer or refund request for the cost of the session. If the invoice hasn’t yet been paid, it must still be paid in line with our standard payment terms.

Exceptional circumstances

If we consider that exceptional circumstances apply which prevented you or a session attendee from meeting these terms, we may choose, at our sole discretion, to waive cancellation or administration fees. In these cases, we may provide you with a credit note, rather than a refund.

Cancellations by nurtureuk

In rare cases, we may be forced to cancel a session at short notice. If this happens, we aren’t liable for any costs incurred by you, and will try to reschedule as soon as possible. If we cancel an event after receiving your payment, we will offer you a rescheduled date. If we cannot agree this with you within 30 days, we will contact you to arrange a refund within 7 days.

Payment terms

All payments to nurtureuk must be made within 21 days of receiving an invoice from us. We aim to invoice within 7 days after you make a booking. We reserve the right to cancel a booking if we don’t receive payment within this timeframe. We will escalate the matter if we haven’t received payment within 30 days of issuing the invoice.

Bookings for participants from outside the United Kingdom

Our training courses are designed primarily for participants within the United Kingdom, and we cannot guarantee that course content is appropriate for participants who live or work elsewhere.
Some of our courses use printed course materials. For participants within the United Kingdom, we dispatch these to the delivery address ahead of the date of the course.
For participants outside the United Kingdom, customs restrictions or other restrictions may prevent us from meeting our usual delivery timescales, or may prevent us from delivering printed materials at all. By making a booking for a participant from outside the United Kingdom, you are agreeing that you understand that we may not be able to deliver printed course materials, and that we are under no obligation to issue a refund or to transfer you to another course if course materials have not been received by the date of the course.

 

Terms and conditions for consultancy engagements

Your obligations when you engage us

You must provide us with the information, access, instructions and decisions we need to complete the agreed work within the agreed timescale. We will alert you to any issues that may cause delays, but will not be liable for any delays caused by issues outside our control. If work is delayed for over 30 days due to delays on your side, we reserve the right to reschedule any further work, or to cancel the engagement without refund.

Keeping everyone safe during coronavirus (COVID-19)

We’re committed to keeping everyone safe during the ongoing pandemic, and are therefore prioritising online delivery for most of our services. If you book a service to be delivered face-to-face, or where that’s an option, we’ll follow the relevant government guidelines, our own guidelines for consultants and trainers, and our risk assessment for running training and consultancy safely. We will share our guidelines and risk assessments with venues and clients as appropriate, to make sure we can run the session safely.

If a session has to be cancelled due to central or local government restrictions or guidance, we’ll postpone the session or provide a replacement online session within a reasonable timeframe. We will not be liable for any costs incurred by you or course attendees due to the cancellation.

If a session has to be cancelled because a venue doesn’t follow our guidelines or meet its obligations under our risk assessment, we’ll transfer the session to another date or provide a replacement online session within a reasonable timeframe. We will not be liable for any costs incurred by you or course attendees due to the cancellation.

If a session has to be cancelled because you don’t follow our guidelines or meet your obligations under our risk assessment, this will be treated as a cancellation by you (see ‘Cancelling a booking’).

If we have to cancel a session because of a reason related to COVID-19 (for example, the illness of a consultant or trainer, or a staff member having to self-isolate), we’ll treat this as a cancellation by us (see ‘Cancellations by nurtureuk’).

Virtual attendance

If you commit to a session attendee attending a session virtually, you are agreeing that:

  • The session will take place via Zoom* (or another platform, if you have prior written agreement from us), and that you are confirming that the Privacy Policy for the platform to be used for the session, along with any data protection, ICT or use of technology policies, or under data protection or other relevant laws will not prevent the course attendee from participation in the session
  • The session attendee will be in a location where they can access Zoom (or the alternative platform we’ve agreed to use), and that your device setup, internet connection and your own or your workplace’s security settings won’t interfere with your participation in the session
  • Unless otherwise agreed with us in writing before the session, the session attendee or attendees will be participating individually (with each person using a different device, so our trainer or consultant can see everyone), and in a quiet space where they are unlikely to be disturbed.
  • You or the session attendee will participate in the session, respecting both the ground rules and the other participants.

We reserve the right to end your participation in a session if we are unable to complete it because you fail to follow these terms, or if your failure to follow these terms is negatively affecting the other participants. In these cases, we will treat this as a cancellation by you (see ‘Cancelling a booking’).

Language of sessions

All our sessions and supporting materials are in English.

Data protection and confidentiality

As part of your agreement with us, you may need to provide us with personal and confidential information. This data will be stored and processed in line with our responsibilities under the Data Protection Act 2018, UK GDPR and our data protection policy, which is available from dataprotectionofficer@nurtureuk.org. Any data processed by others on our behalf will follow a processing agreement that gives equivalent protection to you. We will treat confidential information in strict confidence, except in cases where we have a legal responsibility to disclose it. It is your responsibility to decide whether personal data and other confidential information is appropriate to share with us.

Safeguarding

Every child has the right to be free from abuse and neglect, and to be treated with dignity and respect. We are committed to safeguarding the welfare of children, and require both our staff, and freelance consultants working on our behalf, to share this commitment. We recognise our responsibility to ensure that everything we all do promotes the safety, welfare and wellbeing of children. For more information about our Safeguarding Policy, please email safeguarding@nurtureuk.org.

Intellectual property

Reports and other bespoke deliverables that we produce as part of our engagement will become your intellectual property. As part of the engagement, we may also share publications, templates, tools and other resources with you that are the intellectual property of nurtureuk or of third parties. You must only use these resources for non-commercial purposes, and shouldn’t reproduce or share them with any other parties, except with other staff within your organisation, to the extent agreed with a nurtureuk representative. You may not remove any copyright or other proprietary notices within these resources.

Cancelling a booking
  1. If you cancel a session less than 60 days prior to the session, we reserve the right to charge late cancellation fees.
  2. Booking cancellations should be sent to bookings@nurtureuk.org.
  3. If you notify us of your cancellation before 5.00PM, 60 days before the session, nurtureuk will give you a full refund, less the administration fee – which is 10% of the price including VAT.
  4. If you notify us of your cancellation by 5.00PM, 59 to 30 days before the session, we will refund 50% of the price including VAT.
  5. If you notify us of your cancellation later than 5.00PM, 30 days before the session, no refund will be provided.
  6. If you cancel a course, it’s important to settle any outstanding payment in full as soon as possible: failing to do so could prevent you or your school from being able to attend future sessions or order publications, and we may take further action. If you have any queries, please call our head office to speak to our accounts department.
  7. We reserve the right to cancel any session up to 14 days before its scheduled date. nurtureuk will not be liable to cover or compensate attendees' expenses, should we cancel a session.
Failure to attend

If a participant fails to attend a booking, the fee is non-refundable. nurtureuk will not accept any transfer or refund request for the cost of the event. If the invoice hasn’t yet been paid, it must still be paid in line with our standard payment terms.

Exceptional circumstances

If we consider that exceptional circumstances apply which prevented you or a session attendee from meeting these terms, we may choose, at our sole discretion, to waive cancellation or administration fees. In these cases, we may provide you with a credit note, rather than a refund.

Cancellations by nurtureuk

In rare cases, we may be forced to cancel a virtual session or visit. If this happens, we aren’t liable for any costs incurred by you and will endeavour to reschedule at a convenient date for both parties. If we can’t agree this with you within 30 days, we’ll contact you to arrange an appropriate refund within a further 7 days.

Payment terms

All payments to nurtureuk must be made within 21 days of receiving an invoice from us. We aim to invoice within 7 days after you make a booking. We reserve the right to cancel a booking if we don’t receive payment within this timeframe. We will escalate the matter if we haven’t received payment within 30 days of issuing the invoice.

Terms and conditions for publications

Data protection and confidentiality

When we process an order, you may need to share personal and confidential information with us. This data will be stored and processed in line with our responsibilities under the Data Protection Act 2018, the UK GDPR and our data protection policy, which is available from dataprotectionofficer@nurtureuk.org. We will treat your information in strict confidence, unless we have a legal responsibility to disclose it. It’s your responsibility to decide whether personal or confidential data is appropriate to share with us.

Payment terms

Payment is due when you receive our invoice, which we send at the same time as your goods. Please note that all items remain the property of nurtureuk until you’ve paid for them. If we don’t receive payment within 30 days of issuing the invoice, we will escalate the matter. 

Please ensure that postage and packaging costs are included with all purchase orders, or this may lead to delays processing your order. Please also note that if there’s an overdue invoice on your account, we can’t process any further orders until it has been paid.

Postage terms

We try to post goods as quickly as possible, but please allow 28 days for delivery. We don’t offer next day delivery, but if you need your goods urgently, we’ll try our best to dispatch them as soon as possible.

Terms and conditions for our award schemes

Our standard terms for training sessions and consultancy engagements apply whenever you book a training session, consultancy session or assessment as part of the National Nurturing School Programme.

Our standard terms for consultancy sessions apply whenever you book an assessment for the Marjorie Boxall Quality Mark Award. 

Terms and conditions for the Boxall Profile® Online

You can find the terms and conditions for using the Boxall Profile® Online here.