Terms and conditions for our products and services

As a registered charity, we rely on contributions and payments to support our mission of ensuring an inclusive education for every child. 

General terms and conditions

The following general terms and conditions relate to purchases of products and services via the nurtureuk website, via email or phone. 

These general terms and conditions should be read alongside the specific terms and conditions for each product or service group and with our privacy policy.

These terms and conditions may be supplemented or superseded by a separate written agreement with you, your organisation or an organisation acting on your behalf. In the case of conflict between these terms and a specific written agreement of this type, the specific written agreement takes precedence.  

Nurtureuk reserves the right to change these terms and conditions from time to time without prior notification. 

Who we are

We are nurtureuk, a registered charity (England and Wales charity number 1115972, Scotland charity number SC042703), and a private company limited by guarantee (05562426).

Our services and products

We will provide our services and products with reasonable skill and care, in line with good professional practice and the description of the service or product on our website. We reserve the right to change these descriptions, in line with our commitment to improve our products and services.

By booking a course, session or service, by signing up for one of our services, or by making an order on our website, you, your employer or the organisation you are making a booking on behalf of, and any session attendees that you are making a booking on behalf of (“you”) are agreeing to our terms and conditions for these services – unless otherwise agreed in advance and in writing by a nurtureuk representative, or in a written agreement between nurtureuk and a third party (for example, your employer, or an organisation commissioning services on your behalf) that covers your booking or order.

Our services are intended primarily for users in the United Kingdom. If you are outside the UK and choose to use the website, you accept that our products and services may not be appropriate to your location, and that you understand that we cannot guarantee that we comply with all relevant laws in your location.

These terms and conditions are governed in all respects by English law as if the contract was wholly entered into and wholly performed within England, unless otherwise agreed in a specific written agreement with you, our organisation, or an organisation acting on your behalf. The parties hereby submit to the exclusive jurisdiction of the English courts, unless otherwise agreed. 

Nothing within these terms and conditions affects any applicable statutory rights under consumer law or other relevant UK law. 

Conditions of processing an order

Orders may involve a purchase, or for products and services where there is no charge to the user, completion of a booking or order form. 

Items may be purchased from this website by using the Stripe payment platform for debit and credit card payments, or by making an order with a request for an invoice to be sent.

Items are generally available from their release date. Occasionally, technical reasons may result in a delay in availability, and we cannot guarantee availability of any products or services listed on our website. 

Credit / debit cards are debited at point of sale.

Prices and status of orders

Prices quoted on the site are inclusive of UK VAT and represent the price that will be charged to the purchaser’s credit or debit card at point of sale.

A contract is formed between nurtureuk and the purchaser at the point of sale. This will be confirmed by email to the address you have supplied through the site. This confirmation email does not amount to our acceptance of your offer to purchase the item, but instead confirms that we have received an offer to purchase or order. We reserve the right not to accept an order at any point before confirmation of dispatch (for publications), or before we send confirmation with full details of the booking (for training, consultancy and webinars). This constitutes acceptance of your order. 

Please note that we reserve the right not to accept an order if you or your organisation have outstanding overdue debts with nurtureuk.

If we do not accept an order, any payment that has already been made will be returned within 21 days.

While nurtureuk makes every effort to ensure the accuracy of prices on the site, errors may occur. We will correct any errors as soon as possible and notify purchasers of any amendments where an amendment will affect their purchase of an item. The user will be given the option to cancel their order or to reconfirm the purchase of the item at the amended price. Nurtureuk is under no obligation to fulfil an order for an item which was advertised at the incorrect price.

Returns and cancellations

Except where otherwise noted in our product-specific terms and conditions, purchased products and services are non-exchangeable, non-transferable and non-refundable, except where the user can prove that the item was wrongly described, faulty or incorrectly supplied. This does not affect your statutory right to return goods within the cooling-off period for online sales, where this applies under UK law. 

Except where otherwise noted in our product-specific terms and conditions, any item which is found to be damaged or incomplete should be notified to nurtureuk as soon as possible, but no later than 14 days after point of sale. Nurtureuk will take reasonable steps to provide an amended item within 14 days of notification or refund the cost of the item. 

Except where otherwise noted in our product-specific terms and conditions, it is the responsibility of the purchaser to submit refund claims within 14 days of point of sale. Refunds will be at the discretion of nurtureuk and will be re-credited to the debit / credit card originally used for the purchase of the item, or, in the case of an invoiced sale, through a transfer. Refunds will be processed within 14 days of receipt of the claim. Nurtureuk reserves the right to refuse a refund in line with its product-specific terms and conditions, or to provide a credit note rather than a refund. In these cases, nurtureuk’s decision is final.

Users are able to cancel any purchase of an item prior to the point of sale, in which event no debit will be made from the credit or debit card if payment by card was chosen.

Nurtureuk accepts no liability beyond a refund of the cost of any item purchased.

Terms and conditions for training sessions and webinars

Your obligations when you book training

You will need to provide us with the correct contact information for session attendees, so we can send any training resources or access links to the right postal and/or email address. We will not be liable for any delays caused by issues outside our control.

Keeping everyone safe during coronavirus (COVID-19)

We’re committed to keeping everyone safe during the ongoing pandemic, and are therefore prioritising online delivery for most of our services. If you book a service to be delivered face-to-face, or where that’s an option, we’ll follow the relevant government guidelines, our own guidelines for consultants and trainers, and our risk assessment for running training and consultancy safely. We will share our guidelines and risk assessments with venues and clients as appropriate, to make sure we can run the session safely.

If a session has to be cancelled due to central or local government restrictions or guidance, we’ll postpone the session or provide a replacement online session within a reasonable timeframe. We will not be liable for any costs incurred by you or course attendees due to the cancellation.

If a session has to be cancelled because a venue doesn’t follow our guidelines or meet its obligations under our risk assessment, we’ll transfer the session to another date or provide a replacement online session within a reasonable timeframe. We will not be liable for any costs incurred by you or course attendees due to the cancellation.

If a session has to be cancelled because you don’t follow our guidelines or meet your obligations under our risk assessment, this will be treated as a cancellation by you (see ‘Cancelling a booking’).

If we have to cancel a session because of a reason related to COVID-19 (for example, the illness of a consultant or trainer, or a staff member having to self-isolate), we’ll treat this as a cancellation by us (see ‘Cancellations by nurtureuk’).

Virtual attendance

If you commit to a session attendee attending a session virtually, you are agreeing that:

  • The session will take place via Zoom* (or another platform, if you have prior written agreement from us), and that you are confirming that the Privacy Policy for the platform to be used for the session, along with any data protection, ICT or use of technology policies, or under data protection or other relevant laws will not prevent the course attendee from participation in the session
  • The session attendee will be in a location where they can access Zoom (or the alternative platform we’ve agreed to use), and that your device setup, internet connection and your own or your workplace’s security settings won’t interfere with your participation in the session
  • Unless otherwise agreed with us in writing before the session, the session attendee or attendees will be participating individually (with each person using a different device, so our trainer or consultant can see everyone), and in a quiet space where they are unlikely to be disturbed.
  • You or the session attendee will participate in the session, respecting both the ground rules and the other participants.

We reserve the right to end your participation in a session if you fail to follow these terms. In such cases, we will treat this as a cancellation by you (see ‘Cancelling a booking’).

Language of sessions

All the sessions we deliver, as well as their supporting materials, are in English. Where completion of an assessed assignment or presentation of evidence forms part of a course or session, it’s the responsibility of session attendees to present evidence in English.

Data protection and confidentiality

As part of your agreement with us, you may need to provide us with personal and confidential information. This data will be stored and processed in line with our responsibilities under the Data Protection Act 2018, UK GDPR and our data protection policy, which is available from dataprotectionofficer@nurtureuk.org. Any data processed by others on our behalf will follow a processing agreement that gives equivalent protection to you. We will treat confidential information in strict confidence, except in cases where we have a legal responsibility to disclose it. It is your responsibility to decide whether personal data and other confidential information is appropriate to share with us.

Safeguarding

Every child has the right to be free from abuse and neglect, and to be treated with dignity and respect. We are committed to safeguarding the welfare of children, and require both our staff, and freelance consultants working on our behalf, to share this commitment. We recognise our responsibility to ensure that everything we all do promotes the safety, welfare and wellbeing of children. For more information about our Safeguarding Policy, please email safeguarding@nurtureuk.org.

Intellectual property

As part of the training agreement, we may share publications, templates, tools and other resources with you, which are the intellectual property of nurtureuk or of third parties. These resources are only to be used for non-commercial purposes, and shouldn’t be reproduced or shared with anyone else. You may not remove any copyright or other proprietary notices within these resources.

Cancelling a booking
  1. If you cancel an event less than 60 days before the event, we reserve the right to charge late cancellation fees.
  2. Booking cancellations should be sent to bookings@nurtureuk.org.
  3. If you notify us of your cancellation before 5.00PM, 60 days before the event, we will give you a full refund, minus an administration fee of 10% of the price including VAT.
  4. If you notify us of your cancellation before 5.00PM, 59 to 30 days before the event, we will refund you 50% of the price including VAT.
  5. If you notify us of your cancellation later than 5.00PM, 30 days before the event, no refund will be provided.
  6. If you cancel a course, you need to settle any outstanding payment in full as soon as possible: failing to do so may prevent you or your school from attending future events or ordering publications, and we may take further action. If you have any queries, please call our head office to speak to our accounts department.
  7. We reserve the right to cancel any event up to 14 days before its scheduled date. nurtureuk will not be liable to cover or compensate delegates’ expenses, should an event be cancelled.
Transferring a booking
  1. At any point, up to and including the day of training, you can change the session attendee. In such cases, it is your responsibility to ensure that the course resources are passed on to the new session attendee. We will not send additional course material.
  2. You can transfer to another course, if there is enough notice and availability. Such transfers are made at our discretion, and cost £50 plus VAT per place.
Failure to attend

If a session attendee fails to attend a session, the training fee is non-refundable. nurtureuk will not accept any transfer or refund request for the cost of the session. If the invoice hasn’t yet been paid, it must still be paid in line with our standard payment terms.

Exceptional circumstances

If we consider that exceptional circumstances apply which prevented you or a session attendee from meeting these terms, we may choose, at our sole discretion, to waive cancellation or administration fees. In these cases, we may provide you with a credit note, rather than a refund.

Cancellations by nurtureuk

In rare cases, we may be forced to cancel a session at short notice. If this happens, we aren’t liable for any costs incurred by you, and will try to reschedule as soon as possible. If we cancel an event after receiving your payment, we will offer you a rescheduled date. If we cannot agree this with you within 30 days, we will contact you to arrange a refund within 7 days.

Payment terms

All payments to nurtureuk must be made within 21 days of receiving an invoice from us. We aim to invoice within 7 days after you make a booking. We reserve the right to cancel a booking if we don’t receive payment within this timeframe. We will escalate the matter if we haven’t received payment within 30 days of issuing the invoice.

Bookings for participants from outside the United Kingdom

Our training courses are designed primarily for participants within the United Kingdom, and we cannot guarantee that course content is appropriate for participants who live or work elsewhere.
Some of our courses normally use printed course materials. For participants within the United Kingdom, we dispatch these to the delivery address ahead of the date of the course.
For participants outside the United Kingdom, customs restrictions or other restrictions may prevent us from meeting our usual delivery timescales, or may prevent us from delivering printed materials at all. We may also have to make an additional charge to cover additional costs related to delivery of these items. By making a booking for a participant from outside the United Kingdom, you are agreeing that you understand that we may not be able to deliver printed course materials, and that we are under no obligation to issue a refund or to transfer you to another course if course materials have not been received by the date of the course.

 

Terms and conditions for consultancy engagements

Your obligations when you engage us

You must provide us with the information, access, instructions and decisions we need to complete the agreed work within the agreed timescale. We will alert you to any issues that may cause delays, but will not be liable for any delays caused by issues outside our control. If work is delayed for over 30 days due to delays on your side, we reserve the right to reschedule any further work, or to cancel the engagement without refund.

Keeping everyone safe during coronavirus (COVID-19)

We’re committed to keeping everyone safe during the ongoing pandemic, and are therefore prioritising online delivery for most of our services. If you book a service to be delivered face-to-face, or where that’s an option, we’ll follow the relevant government guidelines, our own guidelines for consultants and trainers, and our risk assessment for running training and consultancy safely. We will share our guidelines and risk assessments with venues and clients as appropriate, to make sure we can run the session safely.

If a session has to be cancelled due to central or local government restrictions or guidance, we’ll postpone the session or provide a replacement online session within a reasonable timeframe. We will not be liable for any costs incurred by you or course attendees due to the cancellation.

If a session has to be cancelled because a venue doesn’t follow our guidelines or meet its obligations under our risk assessment, we’ll transfer the session to another date or provide a replacement online session within a reasonable timeframe. We will not be liable for any costs incurred by you or course attendees due to the cancellation.

If a session has to be cancelled because you don’t follow our guidelines or meet your obligations under our risk assessment, this will be treated as a cancellation by you (see ‘Cancelling a booking’).

If we have to cancel a session because of a reason related to COVID-19 (for example, the illness of a consultant or trainer, or a staff member having to self-isolate), we’ll treat this as a cancellation by us (see ‘Cancellations by nurtureuk’).

Virtual attendance

If you commit to a session attendee attending a session virtually, you are agreeing that:

  • The session will take place via Zoom* (or another platform, if you have prior written agreement from us), and that you are confirming that the Privacy Policy for the platform to be used for the session, along with any data protection, ICT or use of technology policies, or under data protection or other relevant laws will not prevent the course attendee from participation in the session
  • The session attendee will be in a location where they can access Zoom (or the alternative platform we’ve agreed to use), and that your device setup, internet connection and your own or your workplace’s security settings won’t interfere with your participation in the session
  • Unless otherwise agreed with us in writing before the session, the session attendee or attendees will be participating individually (with each person using a different device, so our trainer or consultant can see everyone), and in a quiet space where they are unlikely to be disturbed.
  • You or the session attendee will participate in the session, respecting both the ground rules and the other participants.

We reserve the right to end your participation in a session if we are unable to complete it because you fail to follow these terms, or if your failure to follow these terms is negatively affecting the other participants. In these cases, we will treat this as a cancellation by you (see ‘Cancelling a booking’).

Language of sessions

All our sessions and supporting materials are in English.

Data protection and confidentiality

As part of your agreement with us, you may need to provide us with personal and confidential information. This data will be stored and processed in line with our responsibilities under the Data Protection Act 2018, UK GDPR and our data protection policy, which is available from dataprotectionofficer@nurtureuk.org. Any data processed by others on our behalf will follow a processing agreement that gives equivalent protection to you. We will treat confidential information in strict confidence, except in cases where we have a legal responsibility to disclose it. It is your responsibility to decide whether personal data and other confidential information is appropriate to share with us.

Safeguarding

Every child has the right to be free from abuse and neglect, and to be treated with dignity and respect. We are committed to safeguarding the welfare of children, and require both our staff, and freelance consultants working on our behalf, to share this commitment. We recognise our responsibility to ensure that everything we all do promotes the safety, welfare and wellbeing of children. For more information about our Safeguarding Policy, please email safeguarding@nurtureuk.org.

Intellectual property

Reports and other bespoke deliverables that we produce as part of our engagement will become your intellectual property. As part of the engagement, we may also share publications, templates, tools and other resources with you that are the intellectual property of nurtureuk or of third parties. You must only use these resources for non-commercial purposes, and shouldn’t reproduce or share them with any other parties, except with other staff within your organisation, to the extent agreed with a nurtureuk representative. You may not remove any copyright or other proprietary notices within these resources.

Cancelling a booking
  1. If you cancel a session less than 60 days prior to the session, we reserve the right to charge late cancellation fees.
  2. Booking cancellations should be sent to bookings@nurtureuk.org.
  3. If you notify us of your cancellation before 5.00PM, 60 days before the session, nurtureuk will give you a full refund, less the administration fee – which is 10% of the price including VAT.
  4. If you notify us of your cancellation by 5.00PM, 59 to 30 days before the session, we will refund 50% of the price including VAT.
  5. If you notify us of your cancellation later than 5.00PM, 30 days before the session, no refund will be provided.
  6. If you cancel a course, it’s important to settle any outstanding payment in full as soon as possible: failing to do so could prevent you or your school from being able to attend future sessions or order publications, and we may take further action. If you have any queries, please call our head office to speak to our accounts department.
  7. We reserve the right to cancel any session up to 14 days before its scheduled date. nurtureuk will not be liable to cover or compensate attendees' expenses, should we cancel a session.
Failure to attend

If a participant fails to attend a booking, the fee is non-refundable. nurtureuk will not accept any transfer or refund request for the cost of the event. If the invoice hasn’t yet been paid, it must still be paid in line with our standard payment terms.

Exceptional circumstances

If we consider that exceptional circumstances apply which prevented you or a session attendee from meeting these terms, we may choose, at our sole discretion, to waive cancellation or administration fees. In these cases, we may provide you with a credit note, rather than a refund.

Cancellations by nurtureuk

In rare cases, we may be forced to cancel a virtual session or visit. If this happens, we aren’t liable for any costs incurred by you and will endeavour to reschedule at a convenient date for both parties. If we can’t agree this with you within 30 days, we’ll contact you to arrange an appropriate refund within a further 7 days.

Payment terms

All payments to nurtureuk must be made within 21 days of receiving an invoice from us. We aim to invoice within 7 days after you make a booking. We reserve the right to cancel a booking if we don’t receive payment within this timeframe. We will escalate the matter if we haven’t received payment within 30 days of issuing the invoice.

Terms and conditions for publications

Data protection and confidentiality

When we process an order, you may need to share personal and confidential information with us. This data will be stored and processed in line with our responsibilities under the Data Protection Act 2018, the UK GDPR and our data protection policy, which is available from dataprotectionofficer@nurtureuk.org. We will treat your information in strict confidence, unless we have a legal responsibility to disclose it. It’s your responsibility to decide whether personal or confidential data is appropriate to share with us.

Payment terms

Payment is due when you receive our invoice, which we usually send at the same time as your goods. Please note that all items remain the property of nurtureuk until you’ve paid for them. If we don’t receive payment within 30 days of issuing the invoice, we will escalate the matter. 

Please ensure that postage and packaging costs are included with all purchase orders, or this may lead to delays processing your order. Please also note that if there’s an overdue invoice on your account, we can’t process any further orders until it has been paid.

Postage terms

We try to post goods as quickly as possible, but please allow 28 days for delivery. We don’t offer next day delivery, but if you need your goods urgently, we’ll try our best to dispatch them as soon as possible.

Orders from outside the United Kingdom

If you are located outside the United Kingdom, customs restrictions or other restrictions may prevent us from meeting our usual delivery timescales, or may prevent us from delivering printed materials at all. We may also have to make an additional charge to cover additional costs related to delivery of these items.

Terms and conditions for our award schemes

The National Nurturing Schools Programme

Our standard terms for training sessions and consultancy engagements apply whenever you book a training session, consultancy session or assessment as part of the National Nurturing School Programme. In particular, we may make additional charges if you cancel engagements.

When you join the National Nurturing Schools Programme, you commit to the full programme, although your payment will be spread across two invoices spaced approximately one year apart. One assessment and an award (if achieved) are included in the payment, but you may face an additional charge for assessment if you do now complete your application within your submission window, or if you do not succeed in achieving the award and wish to complete another assessment. If you have agreed an extension to the programme in writing with us, we will also update the submission window.

If you achieve the award, you may normally display the award and use the logo of the National Nurturing Schools Award, in accordance with our guidelines, on your website or in other materials for a period of three years (unless agreed otherwise), at which point you will become due for reaccreditation. We will notify you of when your reaccreditation is due, and you may continue to hold the award and use the logo until we do this.

When you apply for reaccreditation of your National Nurturing School Award, we will complete a fresh assessment against the award standards. If your assessment is successful, you will then hold the award for a further three years. If your assessment is not successful, we may make an additional charge if you choose to have us reassess your application at a later date.

The Marjorie Boxall Quality Mark Award

Your payment for an application for the Marjorie Boxall Quality Mark Award covers one assessment and one award. If you do not achieve the award following assessment, we may make additional charge if you choose to have us reassess your application at a later date.

If you achieve the award, you may normally display the award and use the logo of the Marjorie Boxall Quality Mark Award, in accordance with our guidelines, on your website or in other materials for a period of three years (unless agreed otherwise), at which point you will become due for reaccreditation. We will notify you of when your reaccreditation is due, and you may continue to hold the award and use the logo until we do this.

Our standard terms for consultancy sessions apply whenever you book an assessment for the Marjorie Boxall Quality Mark Award.

Terms and conditions for the Boxall Profile® Online

You can find the terms and conditions for using the Boxall Profile® Online here.